This refund policy applies to hair and personal grooming services booked or purchased through this website. As this website primarily offers appointment-based services and generally does not involve the delivery of physical goods, “returns” in the traditional sense do not usually apply. However, if an order involves returnable physical items, we will handle them according to the return timeframes and procedures outlined below.<\/p>\n\n\n\n
Hair and personal grooming services on this website are primarily one-time purchases. Unless a service page explicitly designates the offering as a subscription, a single payment covers only the specific booked service and does not result in automatic renewal.<\/p>\n\n\n\n
If a customer needs to cancel an appointment before the service begins, they should contact us as soon as possible. We will review refund requests based on the timing of the cancellation, the order status, and applicable laws.<\/p>\n\n\n\n
If payment has been made but the service has not yet commenced, the customer may submit a request for a refund or cancellation.<\/p>\n\n\n\n
We typically complete the review process within 1\u20132 business days of receiving a complete refund request. Refunds for eligible requests are usually initiated within 3 business days of approval.<\/p>\n\n\n\n
The actual time it takes for funds to reach the customer’s account may vary depending on the bank, payment institution, or third-party payment processor.<\/p>\n\n\n\n
If the hair or personal grooming service has already commenced, refund eligibility will be determined based on the work already completed and the specific circumstances of the order.<\/p>\n\n\n\n
Full refunds are generally not available for the portion of the service already completed. If the service is incomplete, we may assess the situation and consider a partial refund or other reasonable solution based on the unrendered portion of the service.<\/p>\n\n\n\n
If a customer believes there is a significant discrepancy between the service received and the service explicitly agreed upon in the order, they should contact us as soon as possible after the service is completed.<\/p>\n\n\n\n
We will verify the details of the situation. Where appropriate, we may prioritize offering reasonable adjustments, supplementary services, or other solutions; if the situation warrants a refund, it will be processed according to the specific circumstances.<\/p>\n\n\n\n
As this website primarily provides services, the return of physical items is generally not required.<\/p>\n\n\n\n
In the event that a special order includes physical goods or related items that must be returned, the customer should contact us to submit a return request within 30 days of receiving the items. Once the return request is confirmed, the customer must ship the eligible items within 7 days of receiving the confirmation.<\/p>\n\n\n\n
Please do not send return packages without prior confirmation.<\/p>\n\n\n\n
If a special order involves the return of physical items, the returned items should be kept in their original condition as much as possible and include all relevant accessories, packaging, and other accompanying materials.<\/p>\n\n\n\n
If items show signs of significant use or damage, are missing essential accessories, or fall outside the specified return timeframe, we may be unable to accept the return, unless otherwise required by applicable law.<\/p>\n\n\n\n
As this website primarily provides hair and personal grooming services, returns are generally not required.<\/p>\n\n\n\n
If we confirm that a specific order requires the return of physical items, we will provide the specific return address to the customer after approving the return request.<\/p>\n\n\n\n
Return Address:
Lydmore House, St Ann’s Fort, Kings Lynn, Norfolk, United Kingdom<\/p>\n\n\n\n
Please note: Customers should wait for our confirmation of the return request before shipping items. Packages sent to unconfirmed addresses without authorization may not be processed in a timely manner.<\/p>\n\n\n\n
If the return is due to the customer’s personal reasons, the customer is generally responsible for the return shipping costs.<\/p>\n\n\n\n
If the return is due to significant errors, damage, or a major discrepancy between the item provided and the order description, we will determine how return costs are covered based on the specific circumstances and applicable law.<\/p>\n\n\n\n
Once we receive and inspect the returned items, and provided they meet the refund criteria, we will typically initiate the refund within 3 business days.<\/p>\n\n\n\n
Refunds are usually processed via the original payment method. Banks, credit card issuers, or payment processors may require additional time to credit the funds; therefore, the actual time it takes for the funds to appear in your account may vary.<\/p>\n\n\n\n
If a customer fails to cancel a service in accordance with the appointment cancellation policy or fails to show up at the scheduled time without prior notice, we may limit refunds based on the reserved service time and relevant policies.<\/p>\n\n\n\n
We will comply with any mandatory consumer rights granted to the customer under applicable law.<\/p>\n\n\n\n
This policy does not limit the statutory cancellation, refund, or other consumer rights to which the customer is entitled under the applicable laws of their location. For scheduled services that have already commenced\u2014where the customer has expressly requested, in accordance with the law, that the service begin before the statutory cancellation period expires\u2014any associated refund rights will be handled in compliance with applicable laws.<\/p>\n\n\n\n
When submitting a refund request, customers are advised to provide the following information:<\/p>\n\n\n\n
Customer name;
Order or appointment number;
Service name;
Payment date;
Reason for cancellation or refund request;
Relevant supporting documentation or order details (if applicable).<\/p>\n\n\n\n
We will review the request upon receipt of complete information and notify the customer of the outcome using the contact details provided.<\/p>\n","protected":false},"excerpt":{"rendered":"
This refund policy applies to hair and personal grooming services booked or purchased through this website. As this website primarily offers appointment-based services and generally does not involve the delivery of physical goods, “returns” in the traditional sense do not usually apply. However, if an order involves returnable physical items, we will handle them according<\/p>\n